To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
4389 Irvine Ave.
Studio City, CA 91604
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fifteen (15) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- CBD Tinctures or Softgels that have been opened.
Alchemy Natural cannot accept returns on products after 30 days from date of delivery. For defective or damaged products, please contact us to arrange a refund or exchange.